Return Policy - Speidel
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Return Policy
RETURN POLICY
We want you to be satisfied with your purchase. Returns and exchanges are accepted subject to the timeframes, product-condition requirements and exclusions below.
Speidel-Branded Products
Speidel-branded products may be returned within 30 days of the original purchase date, subject to the product-condition requirements below.
Non-Speidel-Branded Products
Products from brands other than Speidel may be returned within 10 days of receipt of the merchandise, subject to the product-condition requirements below.
Watch Bands
Watch bands are eligible for return or exchange only if they are unused, uninstalled and in their original condition, with all tags and original packaging intact.
Once a watch band has been installed on a watch, worn, altered, sized, or has had its tags removed, it is considered final sale and is not eligible for return or exchange, except in the case of a covered warranty defect.
Watches
Watches are eligible for return only if they are unworn, unused and in their original condition. All original packaging, tags, labels, protective materials, manuals, accessories and other items included with the watch must be intact and returned with the product.
Watches that have been worn, altered, damaged, sized, or have had tags, labels or protective materials removed are not eligible for return or exchange, except in the case of a covered warranty defect.
Sale and Final Sale Items
Sale, clearance and other items designated as Final Sale are not eligible for return or refund unless the product has a covered warranty defect.
Warranty Claims
Products believed to have a manufacturing defect will be handled separately in accordance with the applicable product warranty. The return timeframes above do not limit any rights available under an applicable warranty.
RETURN AUTHORIZATION REQUIRED
A Return Authorization (RA) number is required before returning any product.
To request an RA number, please contact Speidel Customer Service at info@speidel.com.
Merchandise returned without prior authorization may be refused and remain the responsibility of the customer.
Receiving an RA number does not guarantee that a return will qualify for a refund or exchange. All returned merchandise is subject to inspection and must meet the eligibility requirements outlined in this policy.
REFUNDS
Once an eligible return has been received, inspected and approved, the refund will be issued to the original method of payment.
Please allow 5 to 7 business days after approval for Speidel to process the refund. Additional processing time may be required by your bank or credit card company before the credit appears on your account.
Original shipping charges are non-refundable unless the return is the result of an error by Speidel or otherwise required by applicable law.
EXCHANGES
Eligible products may be exchanged within the applicable return period, subject to product availability and the condition requirements outlined above.
For defective or damaged merchandise, please contact Customer Service at info@speidel.com for assistance.
RETURN SHIPPING
Unless the merchandise is defective, damaged upon receipt, or shipped incorrectly by Speidel, customers are responsible for return shipping costs.
We recommend using a trackable shipping method for all returns. Speidel is not responsible for returned merchandise that is lost or damaged in transit before it is received by us.
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